After reviewing the incident with our platform provider, we have discovered that a new release triggered a doubling of connections to our database--this caused the database to become saturated with connections, causing approximately 10 minutes of system-wide downtime. Our engineering team is working hard to ensure that this sort of incident is not repeated in future releases to the platform.
We sincerely apologize for this unwelcome disruption to your workflow.
As Greenhouse users ourselves, we fully understand how critical Greenhouse is to our customers' success, and strive to ensure the best uptime characteristics possible--today, we fell a bit short. As always, we will take this incident as a learning experience, and truly appreciate your patience and support along the way.