Greenhouse
Recruiting experiencing increased error rates
Update - We're still monitoring the situation, but our fix appears to be good and we are in the final stages of verification.
May 22, 16:56 EDT
Monitoring - Greenhouse Recruiting is back to normal operation and we will continue monitoring.
May 22, 14:14 EDT
Identified - A fix is currently in progress to bring error rates down.
May 22, 14:10 EDT

About This Site

Status page for Greenhouse.io services

Uptime over the past 90 days. View historical uptime.
Greenhouse Products Operational
90 days ago
99.99 % uptime
Today
Greenhouse Recruiting ? Operational
90 days ago
99.98 % uptime
Today
Greenhouse Job Boards Operational
90 days ago
100.0 % uptime
Today
Greenhouse Interview Scheduling ? Operational
90 days ago
100.0 % uptime
Today
Greenhouse Onboarding ? Operational
90 days ago
99.99 % uptime
Today
Greenhouse Business Intelligence Connector Operational
90 days ago
99.98 % uptime
Today
Greenhouse API Operational
90 days ago
99.99 % uptime
Today
Greenhouse Developer Portal ? Operational
90 days ago
100.0 % uptime
Today
Greenhouse Document Service ? Operational
90 days ago
100.0 % uptime
Today
Core Infrastructure Operational
AWS EC2 ? Operational
AWS RDS ? Operational
AWS S3 ? Operational
AWS ELB ? Operational
Other Infrastructure Operational
NS1 DNS ? Operational
Fastly CDN — Amsterdam (AMS) ? Operational
Fastly CDN — Ashburn (IAD) ? Operational
Fastly CDN — Atlanta (ATL) ? Operational
Fastly CDN — Auckland (AKL) ? Operational
Fastly CDN — Boston (BOS) ? Operational
Fastly CDN — Brisbane (BNE) ? Operational
Fastly CDN — Chicago (ORD) ? Operational
Fastly CDN — Dallas (DFW) ? Operational
Fastly CDN — Denver (DEN) ? Operational
Fastly CDN — Dubai (FJR) ? Operational
Fastly CDN — Frankfurt (FRA) ? Operational
Fastly CDN — Hong Kong (HKG) ? Operational
Fastly CDN — London (LCY) ? Operational
Fastly CDN — London (LHR) ? Operational
Fastly CDN — Los Angeles (LAX) ? Operational
Fastly CDN — Melbourne (MEL) ? Operational
Fastly CDN — Miami (MIA) ? Operational
Fastly CDN — New York (JFK) ? Operational
Fastly CDN — Osaka (ITM) ? Operational
Fastly CDN — Paris (CDG) ? Operational
Fastly CDN — Perth (PER) ? Operational
Fastly CDN — San Jose (SJC) ? Operational
Fastly CDN — Sāo Paulo (GRU) ? Operational
Fastly CDN — Seattle (SEA) ? Operational
Fastly CDN — Singapore (SIN) ? Operational
Fastly CDN — Stockholm (BMA) ? Operational
Fastly CDN — Sydney (SYD) ? Operational
Fastly CDN — Tokyo (NRT) ? Operational
Fastly CDN — Wellington (WLG) ? Operational
Third-Party Dependencies Operational
Mailgun — Inbound ? Operational
Mailgun — Outbound ? Operational
Mailgun — SMTP ? Operational
Mailgun — API ? Operational
Google Drive ? Operational
Google Analytics ? Operational
Google Calendar ? Operational
Google Gmail ? Operational
Zendesk Chat ? Operational
Third-Party Integrations Operational
HelloSign ? Operational
LinkedIn Recruiter System Connect Operational
LinkedIn Cross System Awareness Operational
Slack Apps/Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
May 22, 2019
Partial Harvest API outage for some customers
Resolved - The Harvest API was partially unavailable for some users, but the issue has been resolved.
May 22, 10:57 EDT
Monitoring - Error rates have returned to normal and we are monitoring the situation.
May 22, 10:09 EDT
Investigating - There is an increased error rate for some API users. We are investigating the cause.
May 22, 09:59 EDT
May 21, 2019

No incidents reported.

May 20, 2019
Degraded Service In Candidate Visibility for some customers
Resolved - From about 3:30 to 3:40 PM, one of our Solr replicas went down. This caused some customers to experience degraded performance while searching for candidates. Also, modules on the Interview Dashboard and Main Dashboard that rely on this data were unavailable. We replaced the replica and these services recovered.
May 20, 15:30 EDT
May 19, 2019

No incidents reported.

May 18, 2019
Greenhouse Recruiting Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:00 EDT
Scheduled - We will be performing maintenance on supporting databases for Greenhouse Recruiting on Saturday, May 18, 2019 beginning at 8:00 AM Eastern Time that will require taking the database offline for all customers. The maintenance window will last for two hours. The application will be down during the entire window. During this time:

- Greenhouse Recruiting will be unavailable
- Greenhouse Job Boards will be available (candidates will be able to submit applications successfully)
- Greenhouse Onboarding will be available
- Greenhouse Analytics (BI Connector) will be available
- Greenhouse API will be available for reads but unavailable for writes

We apologize in advance for any inconvenience this downtime causes. Please feel free to reach out via our Help Center with any questions or concerns: https://support.greenhouse.io
Apr 25, 16:54 EDT
May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.

May 8, 2019

No incidents reported.

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