Greenhouse
All Systems Operational

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Status page for Greenhouse.io services

Uptime over the past 90 days. View historical uptime.
Greenhouse Products Operational
90 days ago
99.97 % uptime
Today
Greenhouse Recruiting ? Operational
90 days ago
99.96 % uptime
Today
Greenhouse Job Boards Operational
90 days ago
100.0 % uptime
Today
Greenhouse Interview Scheduling ? Operational
90 days ago
100.0 % uptime
Today
Greenhouse Onboarding ? Operational
90 days ago
100.0 % uptime
Today
Greenhouse Business Intelligence Connector Operational
90 days ago
99.79 % uptime
Today
Greenhouse API Operational
90 days ago
100.0 % uptime
Today
Greenhouse Developer Portal ? Operational
90 days ago
100.0 % uptime
Today
Greenhouse Document Service ? Operational
90 days ago
100.0 % uptime
Today
Core Infrastructure Operational
AWS EC2 ? Operational
AWS RDS ? Operational
AWS S3 ? Operational
AWS ELB ? Operational
Other Infrastructure Operational
NS1 DNS ? Operational
Fastly CDN — Amsterdam (AMS) ? Operational
Fastly CDN — Ashburn (IAD) ? Operational
Fastly CDN — Atlanta (ATL) ? Operational
Fastly CDN — Auckland (AKL) ? Operational
Fastly CDN — Boston (BOS) ? Operational
Fastly CDN — Brisbane (BNE) ? Operational
Fastly CDN — Chicago (ORD) ? Operational
Fastly CDN — Dallas (DFW) ? Operational
Fastly CDN — Denver (DEN) ? Operational
Fastly CDN — Dubai (FJR) ? Operational
Fastly CDN — Frankfurt (FRA) ? Operational
Fastly CDN — Hong Kong (HKG) ? Operational
Fastly CDN — London (LCY) ? Operational
Fastly CDN — London (LHR) ? Operational
Fastly CDN — Los Angeles (LAX) ? Operational
Fastly CDN — Melbourne (MEL) ? Operational
Fastly CDN — Miami (MIA) ? Operational
Fastly CDN — New York (JFK) ? Operational
Fastly CDN — Osaka (ITM) ? Operational
Fastly CDN — Paris (CDG) ? Operational
Fastly CDN — Perth (PER) ? Operational
Fastly CDN — San Jose (SJC) ? Operational
Fastly CDN — Sāo Paulo (GRU) ? Operational
Fastly CDN — Seattle (SEA) ? Operational
Fastly CDN — Singapore (SIN) ? Operational
Fastly CDN — Stockholm (BMA) ? Operational
Fastly CDN — Sydney (SYD) ? Operational
Fastly CDN — Tokyo (NRT) ? Operational
Fastly CDN — Wellington (WLG) ? Operational
Third-Party Dependencies Operational
Mailgun — Inbound ? Operational
Mailgun — Outbound ? Operational
Mailgun — SMTP ? Operational
Mailgun — API ? Operational
Google Drive ? Operational
Google Analytics ? Operational
Google Calendar ? Operational
Google Gmail ? Operational
Zendesk Chat ? Operational
Third-Party Integrations Operational
HelloSign ? Operational
LinkedIn Recruiter System Connect Operational
LinkedIn Cross System Awareness Operational
Slack Apps/Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019
Bounced Email Notifications for Greenhouse Originating Emails
Resolved - This incident has been resolved. From 19:40 UTC (3:40PM ET) to 22:32 UTC (6:32PM ET), users received emails that "FlyOnTheWall@greenhouse.io" and "maildrop@greenhouse.io" did not exist. Any emails to maildrop@greenhouse.io sent during that time period would need to be resent. Any replies to FlyOnTheWall@greenhouse.io would also need to be resent in order to be logged in the candidate's activity feed.

We apologize for the inconvenience this incident has caused. If you have any questions or concerns, please reach out to us through https://support.greenhouse.io.
Oct 10, 19:28 EDT
Monitoring - A fix has been implemented. We are monitoring for any additional impact.
Oct 10, 18:38 EDT
Investigating - We are investigating emails sent from Greenhouse Recruiting that include FlyonTheWall@greenhouse.io which are reporting as bounced to the sender. The direct recipient is still receiving the email.

This affects usage of maildrop and @mentions.
Oct 10, 18:10 EDT
Oct 9, 2019
Delays affecting Candidate Search
Resolved - This incident has been resolved. Updates to some candidates from 17:04 UTC(1:04PM ET) to 18:20 UTC(2:20PM ET) were not reflected in search results until 21:46 UTC(5:46PM ET).

We apologize for the inconvenience this incident has caused. If you have any questions or concerns, please reach out to us through https://support.greenhouse.io.
Oct 9, 17:58 EDT
Monitoring - We've identified the cause of the delays affecting Candidate Search, and deployed a fix. We're currently monitoring for any further issues.
Oct 9, 14:57 EDT
Investigating - We are investigating an issue where some updates to a candidate will not be shown in candidate search results and some reports.
Oct 9, 13:40 EDT
Oct 8, 2019

No incidents reported.

Oct 7, 2019
Increased Error Rates in Greenhouse Recruiting
Resolved - This incident has been resolved. The period of increased errors lasted from about 17:05 UTC until 18:05 UTC (1:05pm ET until 2:05pm ET). During this period, customers who access Greenhouse Recruiting through app2.greenhouse.io as well as some customers who use SSO domains encountered some error pages or slow page load times.

We apologize for the inconvenience this incident has caused. If you have any questions or concerns, please reach out to us through https://support.greenhouse.io.
Oct 7, 16:38 EDT
Monitoring - Error rates have returned to normal. We are monitoring for any further issues.
Oct 7, 14:13 EDT
Investigating - We are investigating an increase in error rates in Greenhouse Recruiting for some users.
Oct 7, 14:06 EDT
Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

No incidents reported.

Oct 1, 2019
Error Parsing Resumes in Greenhouse Recruiting
Resolved - This incident has been resolved.
Oct 1, 20:16 EDT
Identified - This issue has been identified and we are working with our vendor to correct the issue.
Oct 1, 17:44 EDT
Investigating - Resume Parsing is currently unavailable in Greenhouse Recruiting. Additionally, resumes forwarded to a Maildrop email address cannot be parsed and will not create new candidates or append attachments to existing candidates.
Oct 1, 16:27 EDT
Sep 30, 2019

No incidents reported.

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